Parenthood is no doubt one of the most life changing experiences . People tend to plan and prepare for it years in advance. While realizing that one has faced fertility issues that can not be solved without the inclusion of the surrogacy agency, then the first job is to find the reliable one. The aim is to find the service provider that will make this exciting and significant process as light, joyful and effective as possible.
Of course there are several ways that will help to identify in advance whether the agency is going to be trustworthy, proficient and how much effort they tend to put in your advantage.
Customer service
The agency has to provide prompt qualified responses to any of the customer’s requirements. Customer service should be always at your disposal and manage to earn trust and positive attitude from the very beginning of the collaboration. You should never feel that service provider simultaneously deals with multiple cases and you are just the part of their daily working routine.
Ability to listen
Of course every agency has its own plan. They provide you with terms and conditions, legal and financial information, follow the system that will manage all the formal parts of the agreement. However, when we put the formal routine aside,if you don’t feel the individual approach to you as a customer, then you should consider further alternatives. As we always mention, our cases and concerns are different. Agency should patiently listen to each customer to share their very individual worries, points of view and express readiness to find the most appropriate approach.
Transparent financial policy
One should know what one pays for. Some of the agencies tell their customers the fixed price that they have to transfer straight to the agency’s account. The best of agencies provide parents with the detailed description of all costs clearly defined in relevant sheet with payment system and timing. The paper has to differentiate the medical and the surrogate mother’s service fees and should be tailored in a way to make it possible the surrogate mother’s commissions to be paid directly to her. Transparently disclosed financial policy protects the customers from undesirable and unforeseen financial surprises.
Proper medical screening
Surrogate is going to have one of the most important roles for the next several months. The agency has to ensure that her mental and physical health are fully corresponding to the requirements and she is completely ready to proceed with the agreement.Parents should never feel uncomfortable to request all kinds of information about the state of their entrusted person.
Pregnancy care
During the pregnancy female body is undergoing a number of changes, both physical and mental. Surrogate mother needs to be monitored on regular basis to ensure that the process is going on without any complications. For that reason, it is of greatest importance that the agency provides the service of individually assigned pregnancy care coordinator. This person has to be in charge of controlling surrogate mother’s systematic visits to the clinic and delivering results and up to date information to the parents. Pregnancy care coordinator is supposed to be eyes and ears of clinic, surrogate and parents throughout the whole process.
After birth care
After the delivery of the baby, it may be required to travel to the foreign country. Journey to a completely strange country might have some complications. Agency must be helpful after birth as well and provide the service until needed.
Sharing experience
The common behaviour before purchasing any product is to ask for reviews from other customers. Same works in the field of fertility.The agency should be ready to connect you with the previous customers who would like to share their positive or negative experiences, happy or sad stories regarding the whole process.
If the agency you were considering corresponds to all of the requirements listed above, then you are more likely to get positive experience and desired results.
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